FAQ .

Welcome to the Veloura FAQ page, where you can find quick answers about our products, shipping, and returns. Our FAQ aims to provide you with all the information you need in a clear and concise manner.

Frequently Asked Questions

1. How long does shipping take?

We process orders within 1–3 business days. After your order is processed, shipping times may vary based on your location. Typically, you can expect to receive your package within 5–10 business days. If you have any questions about your order status, feel free to reach out through our support channels.

2. What is your return policy?

Our return policy allows you to return any unopened products within 30 days of purchase for a full refund. We understand that sometimes you might change your mind, and we strive to make the return process as straightforward as possible.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your delivery on our courier’s website. Tracking your order helps you stay informed about its status until it arrives at your doorstep.

4. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check our shipping policy for a list of available locations, as well as any potential shipping fees and delivery times associated with international orders.

5. How can I contact customer service?

If you have any further questions, you can contact our customer service team via email or through our website's contact form. We are here to help you with any inquiries regarding your orders or our products.

We hope this FAQ section helps you find the information you need. For additional questions, don't hesitate to reach out to us. Thank you for choosing Veloura!