Shipping policy

Last Updated: July 1, 2026

Thank you for shopping with Veloura. We are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy below.

Order Processing

  • All orders are processed within 1–2 business days after payment is confirmed.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Once your order has been processed and shipped, you will receive a confirmation email with your tracking information (where available).

    Shipping Time

    We are committed to delivering your order as quickly as possible.

    We will arrange and deliver your product within 4–5 business days after your order has been processed and confirmed.

    Please note that delivery times are estimates and may occasionally be affected by factors beyond our control, such as weather conditions, public holidays, carrier delays, or high order volumes.

    Or, if you want a shorter statement:

    We will arrange and deliver your product within 4–5 business days from the date your order is confirmed.

    Shipping Destinations

    We currently ship to customers across the United States.

    If we expand our shipping locations in the future, this policy will be updated accordingly.

    Shipping Costs

    Shipping costs (if applicable) are calculated and displayed during checkout before you complete your purchase.

    We may also offer free shipping promotions from time to time.

    Order Tracking

    Once your order has been shipped, you will receive an email containing your tracking number and tracking link (if available).

    Please allow up to 24 hours for tracking information to become active.

    Delayed or Lost Shipments

    While we work with reliable shipping partners, occasional delays may occur.

    If your order has not arrived within the estimated delivery timeframe, please contact our support team, and we will gladly assist you.

    Incorrect Shipping Address

    Please ensure your shipping address is accurate before placing your order.

    Veloura is not responsible for orders shipped to an incorrect address provided by the customer.

    If you notice an error after placing your order, contact us immediately. We will do our best to update your address before the order is dispatched.

    Damaged Packages

    If your package arrives damaged, please contact us within 48 hours of delivery.

    To help us resolve the issue quickly, please include:

    • Your order number
    • Photos of the damaged package
    • Photos of the damaged item(s)

    We will review your request and arrange a replacement or refund where appropriate.

    Contact Us

    If you have any questions regarding your shipment or delivery, please contact us:

    Veloura

    📧 Email: support@velouraofficial.store

    Our customer support team aims to respond to all inquiries within 24–48 business hours.

    Thank you for choosing Veloura. We appreciate your trust and look forward to delivering your order quickly and securely.