Refund policy
Last Updated: July 1, 2026
At Veloura, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns within 7 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be in the original packaging.
- Include all tags, accessories, and original contents.
- Be accompanied by proof of purchase (order number or receipt).
Items returned after 7 days of delivery are not eligible for a refund or exchange.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Worn or used shapewear
- Undergarments without original hygiene seals (if applicable)
- Items damaged due to misuse
- Gift cards
- Final sale or clearance items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Email us at:
Please include:
- Your order number
- Photos of the item
- Photos of the packaging
- A brief description of the issue
We'll work quickly to resolve the problem by offering a replacement or refund, where appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items that are defective, damaged, or incorrect.
To request an exchange, please contact us at:
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent.
- The item arrived damaged or defective.
- The error was caused by Veloura.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
If your order has already been shipped, it cannot be cancelled and must follow our standard return policy.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Veloura
📧 support@velouraofficial.store
We aim to respond to all customer inquiries within 24–48 business hours.