Terms of service
Last Updated: July 1, 2026
Welcome to Veloura. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms.
1. Acceptance of Terms
By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian to use this website.
If you do not agree with these Terms, please do not use our website.
2. Products & Services
We strive to display our products as accurately as possible. However, we cannot guarantee that colors, images, or product descriptions displayed on your device will always be completely accurate.
We reserve the right to:
- Modify or discontinue products at any time.
- Limit product quantities.
- Refuse service or cancel orders at our discretion.
- Correct pricing or description errors without prior notice.
3. Pricing
All prices are displayed in the currency shown at checkout.
We reserve the right to change prices without prior notice.
Applicable taxes and shipping fees will be calculated during checkout.
4. Orders
After placing an order, you will receive an order confirmation email.
This confirmation does not guarantee acceptance of your order.
We reserve the right to cancel or refuse any order due to:
- Suspected fraud
- Incorrect pricing
- Product availability
- Payment verification issues
- Violation of these Terms
If your order is canceled after payment has been received, a full refund will be issued.
5. Payments
We accept secure payments through trusted third-party payment providers.
By placing an order, you confirm that you are authorized to use the selected payment method.
6. Shipping
Shipping times are estimates only and may vary depending on destination, customs processing, carrier delays, holidays, or unforeseen circumstances.
Veloura is not responsible for delays caused by shipping carriers or customs authorities.
7. Returns & Refunds
Our Return & Refund Policy forms part of these Terms of Service.
We accept eligible returns within 7 days of delivery, subject to the conditions outlined in our Return & Refund Policy.
8. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Images
- Graphics
- Product descriptions
- Website design
- Text
- Videos
is the property of Veloura or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
9. Prohibited Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Interfere with the security or operation of the website.
- Upload malicious software or viruses.
- Copy or misuse our content.
10. Limitation of Liability
To the fullest extent permitted by law, Veloura shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
11. Disclaimer
Our products are intended for general consumer use.
Any product information, including information related to comfort, fit, or body shaping, is provided for informational purposes only and is not medical advice.
Individual results may vary.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes become effective immediately upon posting on this website.
Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Veloura operates, without regard to conflict of law principles.
15. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Veloura
📧 Email: support@velouraofficial.store
We aim to respond to all customer inquiries within 24–48 business hours.
Thank you for choosing Veloura. We appreciate your trust and are committed to providing you with a secure, reliable, and enjoyable shopping experience.