Privacy policy

Last Updated: [1 july, 2026]

Welcome to Veloura. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

When you visit our store, we may collect the following information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through third-party payment providers)
  • IP address
  • Browser and device information
  • Purchase history
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized transactions
  • Send promotional emails (only if you have opted in)
  • Comply with legal obligations

3. Payment Information

All payments are processed securely through trusted third-party payment providers. Veloura does not store your full credit or debit card information.

4. Cookies

Our website uses cookies to:

  • Remember your shopping cart
  • Improve website performance
  • Analyze website traffic
  • Personalize your shopping experience

You can disable cookies through your browser settings, although some features of our website may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party service providers, including:

  • Payment processors
  • Shipping carriers
  • Email marketing providers
  • Website analytics providers
  • Fraud prevention services

These partners only receive the information necessary to perform their services.

6. Data Security

We use industry-standard security measures, including SSL encryption, to protect your personal information from unauthorized access, disclosure, or misuse.

While we strive to protect your information, no method of transmission over the internet is completely secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request a copy of your personal information

To exercise these rights, please contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date.